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Marinelle Gay Faelmoca Sacoco. Mari Xeva. The P. Anirudh Deshmukh. The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers. Drive out fear , so that everyone may work effectively for the company. Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.
Eliminate work standards quotas on the factory floor. Substitute leadership. Eliminate management by objective. Eliminate management by numbers, numerical goals. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality. Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating and of management by objective.
Institute a vigorous program of education and self-improvement. Put everybody in the company to work to accomplish the transformation.
All employees in the organization must adopt the new philosophy and work together to reduce delays, low productivity and sub-standard products. Leadership is required to ensure all employees understand the role they play in surpassing customers' expectations. Inspections that identify problems in a finished product or service are too late, as the quality is already in the product. Organizations should aim to implement systems that build quality into products and services throughout the production process.
Improving the components and processes ensures quality is built into the product at every stage making inspections unnecessary. Organizations need to see suppliers as partners and build relationships with reliable suppliers to ensure consistency and innovation. They should foster long-term relationships with suppliers who can meet the organization's quality standards and not allocate business based on price alone.
Treat suppliers as part of the organization's system and assist and encourage them to improve their processes and quality. Related: Vendors vs. Suppliers: What's the Difference? It's essential for organizations to constantly evaluate and improve systems and processes to maximize productivity, improve quality and decrease costs. Continual process improvement can take many forms, including training and education, better understanding how customers interact with products and building relationships with suppliers.
Constant improvement forever is a process that involves all levels in an organization. When organizations invest in training employees, it enables them to contribute everything they have to offer.
Building a foundation of common knowledge that helps employees understand the importance of consistency, the organization as a system and their role in it will help them improve their efficiency. Providing an environment and culture that promotes effective teamwork and allows employees to learn from each other is crucial. For Deming, instituting leadership meant focusing on the importance of management that actively removes the causes of failure and helps employees do a better job.
Managers must understand their staff and the processes they use and strive to be leaders and coaches, not supervisors. Finding ways to help their team members reach their full potential should be their primary focus, not quotas and targets. Fear is unhelpful and hinders the success of an organization as decision-makers often don't get accurate data and honest figures.
Whether the fear is fear of failure, reprisals or management, it may keep employees from acting in the organization's best interests and impact strategic decisions. Organizations can eliminate fear by encouraging open and honest communication, teamwork and mutual respect at all levels.
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